Exciting News: The Basket Maker's Catalog is now Basket Maker's Supply! Learn more

Over 500 new products! Learn more

Spend $75 or more & get FREE SHIPPING!

U.S. orders only. Discount applied automatically at checkout.

Help & FAQs

Frequently asked questions

FAQs

My Account

How do I lookup or change my account info?

Login at the top right of the screen by clicking the person icon, or visit the My Account page.

How do I reset my password?

Easily reset your password and get back to shopping in no time!

Go to the reset my password page and enter your email address to have a new password link sent to your email.

Ordering

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback.

Need help with a specific product? Our knowledgeable staff would love to help!

PayPal says: "The merchant requires a US billing address for all purchases made using PayPal."

  • This is just an Informational Message from PayPal and is NOT an Error Message.
  • If your address is a US address, you should not have a problem using PayPal.
  • PayPal will not work for International Orders.

Shipping

What countries do you ship to?

We do ship basket making and chair caning supplies anywhere in the United States as well as to Canada and to some countries overseas.

Please contact us if you are interested in us shipping internationally and we will let you know the extra shipping charges via email. You will be responsible for any Customs charges.

How long will it take to receive my order?

We do our best to process orders as soon as possible! If you are like us, you'd rather be making instead of waiting, we get it! That's why our staff will work to get your order in the mail as soon as we can.

During normal business hours, most orders are shipped within 48 hours, but sometimes an order may take longer, especially for make to order items like kits.

If you need your order by a certain date, please do not hesitate to let us know. E-mail us or call toll-free 1-800-447-7008. We will do everything possible to ensure your order is received on time.

Please allow 7 to 10 working days for your order to arrive.

Returns and Refunds

How do I return a product?

You must be completely satisfied with any product you purchase from Basket Makers Supply., or you can return it within 30 days for replacement, credit or refund -- your choice.

Reach out via our Contact us page to get started.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please reach out via our Contact Us page and we would be happy to help!