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Customer Quotes

What our customers have said over the years...

And thanks to everyone at Basket Makers Catalog for being such a valuable resource! Appreciate all you do! - R.B.

I used your instructions (and materials) to reseat this chair! I couldn’t have done it without you! Thanks! - J.N.

Thanks you for your generous donation to the silent auction at the Bluegrass Area Baketmakers' event at Lake Cumberland State Park. Your gifts and continued support help make our annual weaving events possible and are very much appreciated. - The Bluegrass Area Basketmakers Committee

I am a new customer and wanted to thank you for the quick response to my order. It has been thirty five years since I have woven a basket and am excited to get started again. Looking forward to the newsletter. J F, Kalispell, Mt

Thanks you very much for your contributions of the gift certificate (so generous!) and the shears......Thanks you again for your support of NBG - B. S.

.... Still looking at catalog to order!! Just can't decide yet! Your catalog is great – your website is super – love the free patterns! Thanks, - J. B.

The Penn Jersey Basketry Guild thanks GH Productions for their generous and continuous support of our efforts to foster the education and skills that will ensure basketry will not become a lost art. - PJBG

Thank you! your color choosing program was very helpful, and I downloaded you chair weaving instructions. I would buy from you again. - M. B.

I want you to know that my chair looked much like the one you have here and I ordered up your kit to cane the chair again and I am a total novice. It was so easy and your instructions were so clear. The "new" old chair and its beautiful caned seat look so nice now and sit in my front room. The job was easy and I really enjoyed the experience of doing it myself rather than have someone else do it. Thank you, J. E.

The Bluegrass Area Basket committee would like to thank you for your donation for our silent auction. Thanks again, BGAB.

I cannot believe how quickly my package arrived. The box was twisted and mangled, but the reed was fine. I appreciate being able to order and to not be gouged on shipping. It was fair and appropriate. Many thanks! - E.T.

Thank you for supplying information on various topics -- today I needed advice for dyeing more than my usual small amount of reed. And I found it. Thanks also for the fine patterns: I recently made Springtime Tote Basket and Show Your Spirit Basket. They're beautiful. - C.S.

I think you have a fantastic website. It is well put together, neat, easy to maneuver around, and has great free patterns. Thank you for the clear and detailed instructions for baskets. These are great for beginners. I seldom print out the directions but I find them very inspirational. - D. "H" M.

Thank you so much for getting back to me so fast. I decided to place my order online, I don't like to do that to much as I had a bad experience with it and have been leary to do so. The online ordering was easy to use and I received my conformation already. Thanks again and hope you have a great day. - L. B.

you guys are great! - N. C.

Thank you so much. That gives me an idea. You have been really helpful.
Have a wonderful day. - B. H.

I want to thank you for such fast shipping. I placed my order on Friday and received it today, Monday. I will definitely order from you again in the future when I need supplies. - R. W

June 15th
I just wanted to thank everybody there for giving the best customer service I've ever experienced. Every one there from the man who called with my password info to the lady who helped me with my problem with the artificial sinew color. I am most impressed & want to thank every one again. - J. M.

Thanks Scott, I was able to finnish my project. Next time I order I will order additional cane, with that in mind. Thanks for responding with the additional coil, you are a life saver. - Richard

thank you for your reply, Scott, I am going to look for them right now...I really appreciate hearing from your company.....P.S.

My reed has arrived. Just what and when I needed it. Thanks for the quick shipping. For hot air balloon basket repairs. thank you. G.T.

I have made two catalog orders recently and both arrived in a very short time! As usual the quality of reed is very good! I appreciate the way you do business!! - V. L.

Thanks for your wonderful quick response to my request. I was so pleased to hear you have exactly what I need.....It's great doing business with you folks. S. F.

Received my order today Aug 9 thanks for prompt great service Looking forward to my newfound basket making experiences. john

Scott, I'm cleaning out my email as well. I have 2 email accounts and need to update my account in Basket Makers so sorry for the delay. But I did receive a resend of the entire pattern, even though only page 3 was missing from the first order. This one is perfect! The response and customer service was unbelievable. The response was immediate and I even received a personal phone call. You don't find that kind of service nowadays. I will make Basket Makers my first stop in supplies from now on. In fact, I'm getting an order together now. Thank you again, K.R.

The order came today. Thank you. Just. What I wanted. - M.N.

Just wanted to take a moment to say thanks for your great customer service. Living as remotely as I do, I shop almost exclusively online. It is wonderful to have a company like yours that I can depend on for prompt service and quality product. I also appreciate the tips you include about your products in my order. Thanks for helping me indulge my basket weaving passion. - M.H.

i received my order on monday! i ordered on friday evening. thanks for being so prompt. - christine

Thanks to your great web site & your info over the phone I have been able to start caneing my chairs (2 out of 6 finished). I am returning this as it never mentioned using it in the book so never tried it (note: caning needle). This is a first time effort & the 1st chair was a real challenge but the 2nd was much easier & I'm really happy with the outcome & your products. Thanks again for your expert advice & service. - Helen

Just wanted to say thanks for your great free instructions you provided for cane webbing a chair. I just completed my very first chair, a small back that was in need of new webbing & it turned out great! I've already shared your website with a friend who needs some chairs redone... Happy New Year to you all there! - Mary

Thanks so much for your help! I am just getting back into basket weaving after a number of years away. I hadn't realized how much I missed it! - Laura

As someone who is dangerous with so much as a screwdriver in his hand, I ordered, received, and today underwent...a chair re-caning. Turned out great, thanks to your intelligent ordering instructions, your first-rate how-to instructions (with photos), etc, etc. Thanks for your caring and thoughtful service. - Ken

Scott, thank you for your quick response to my query. Following your instructions, my husband and I have just successfully completed our caning project. Everything came out just fine. Thanks again, Dianne

Scott, I would just like to say thanks to you and all of you at Basket Makers Catalog. You have been so helpful every time I have called in an order. You never let me forget what I need to complete a job. So I'm giving you a Big Thanks! And I will always be your customer for my caning supplies. Thanks, Thomas

My first time on your site - very happy to have found you! Many thanks, Maude

Having placed my order last Thursday, I was very pleased to receive it this morning (Monday). Just outstanding - thank you! - Johanna

hi scott - just wanted to thank you for taking care of my order. it is exactly what i need to finish my chairs. I hope to do business with you in future . I must finish these chairs first. Thanks again. - Nancy

A Big Thank You! for your prompt and as always excellent service. I recommend you to all my "basket making buddies"! Sincerely, Lynn

Thanks all, Got my order yesterday...looks great and in lots of time for my "vacation project". - Jennifer

Thanks so much for the speedy delivery of my order! I have already made 2 of the little baskets, and I love them. The maple stain is the exact color I was hoping for. Thanks for your excellent service! - Sheri

Order has arrived in good shape. Thanks. Was absolutely awesome, I ordered one morning and by the next evening the package was sitting on my porch! Fantastic - Lori

Just wanted to tell you how satisfied I am with your products and accompanying instructions. I repaired 4 cane backed chairs, and I can't believe I did it or that it turned out so great. I thought I would have to buy new chairs - not so thanks to you. Special thanks to Scott for questioning my project before shipping the wrong product. He saved me at least a week. - Earl

Thanks so much for the great service! I received my order on Wednesday after ordering on line Sunday. What tremendous efficiency. And, my order was perfect. Kudo's to the staff at Basket Maker's Catalog. - B. M.